Balance blocked and upcoming transaction pending since Sep 22

Hi Payoneer team. I have not used my account for a long time and my card has expired and my balance is blocked.

I have an upcoming transaction which has been in the pending state since September 22. My client will be issuing a new transaction next week and this is a short project, so I would like to be certain that I have secured the payment before everything is over.

My customer id is 16939232. Thank for letting me know how to move stuff forward if there is any thing I have to do on my end to unblock my balance and also get that current transaction in completely

Thank you.