Hello,
I am holder of Payoneer card since 2011 and regularly receive payments from Elance and now from Upwork too.
Everything was going fine until on March 09, 2016 I receive one payment from Elance and one payment from Upwork. Most of the times I use Immediate Load option so I chose the same option to load my card. Today it is March 13, 2016 but when I login into the system it is still showing... Processing Card Load.
I sent four (4) emails on customer service, forwarded the original emails of Elance and Upwork which comes when payment comes in Payoneer and ask to click link to load, I also sent the screenshots of my account showing "Processing Card Load" and chat live with the customer support (she said we will update you) but still not getting a single reply about my emails or the account issue.
I am old user (since 2011) of Payoneer and all my payments come from from my freelancing work on Elance and Upwork and affiliate marketing work on Commission Junction.
I am a full time freelancer on above sites so every week I receive payments on them. This is my only sources of income. Week is ended now and I have submitted my clients my invoice for the work on Elance and Upwork. They will now release the payment which will come in my accounts on above sites. I have just one option of Payonner in my Elance and Upwork to receive payments. After my clients will release payments how will I receive it if my Payoneer not working.
Kindly let me know:
01. What is the issue?
02. Why it is showing Processing Card Load since many days?
03. Why I am not getting any reply of my four emails?
04. How will I withdraw my up-coming payments from Elance and Upwork?
Kindly let me know what is going on in the system. If my payment is stuck due to IT issue kindly check your servers or systems please. Inside my account it is showing 23718191 and 23707143 under payment heading. I think it is the reference number, so maybe it will help you track my account.
I will be grateful to you if you please look into this matter please.
If you need anything from my end then please let me know.
Thank you.
Muhammad Ali
I am holder of Payoneer card since 2011 and regularly receive payments from Elance and now from Upwork too.
Everything was going fine until on March 09, 2016 I receive one payment from Elance and one payment from Upwork. Most of the times I use Immediate Load option so I chose the same option to load my card. Today it is March 13, 2016 but when I login into the system it is still showing... Processing Card Load.
I sent four (4) emails on customer service, forwarded the original emails of Elance and Upwork which comes when payment comes in Payoneer and ask to click link to load, I also sent the screenshots of my account showing "Processing Card Load" and chat live with the customer support (she said we will update you) but still not getting a single reply about my emails or the account issue.
I am old user (since 2011) of Payoneer and all my payments come from from my freelancing work on Elance and Upwork and affiliate marketing work on Commission Junction.
I am a full time freelancer on above sites so every week I receive payments on them. This is my only sources of income. Week is ended now and I have submitted my clients my invoice for the work on Elance and Upwork. They will now release the payment which will come in my accounts on above sites. I have just one option of Payonner in my Elance and Upwork to receive payments. After my clients will release payments how will I receive it if my Payoneer not working.
Kindly let me know:
01. What is the issue?
02. Why it is showing Processing Card Load since many days?
03. Why I am not getting any reply of my four emails?
04. How will I withdraw my up-coming payments from Elance and Upwork?
Kindly let me know what is going on in the system. If my payment is stuck due to IT issue kindly check your servers or systems please. Inside my account it is showing 23718191 and 23707143 under payment heading. I think it is the reference number, so maybe it will help you track my account.
I will be grateful to you if you please look into this matter please.
If you need anything from my end then please let me know.
Thank you.
Muhammad Ali