Ability to withdraw balance from blocked account

I am working with Upwrok platform, two moths ago, I signed up to payoneer from my Upwork account in order to withdraw my money to my bank account in Qatar.





I have Syrian citizenship but I live and work in Qatar. after verification, Payoneer opened my account and I started to receive payments in my Payoneer account.



Suddenly, and after I received multiple payments, Payoneer closed my account and asked for more verification documents to allow me to reenable my account.



They are asking for ID and prof of address verification. I sent them my Qatari resident Permit and bank statements that shows clearly that I live in Qatar, but they specifically asked for utility bills in my name, which I don't have as my flat in Qatar are rented with water and electricity free.



I sent them all the documents I have(including my mobile phone bill, my health card, my debit card…) but still they kept asking for same documents every time.



I understand there are sanctions on Syrian entities and businesses, but I'm familiar with the US law, and these sanctions are ONLY for people and companies based in Syria,,, and not simply any holder of Syrian citizenship.



Right now, Payoneer is blocking my money ( which I need urgently!! ) and not allowing to withdraw the money to my QATARI bank account. Even though I told them to permanently close my account but give me my money!!!

I don't want to deal with Payoneer anymore because of this way of dealing. But I need only to get my money that Payoneer is blocking.



Anyone has been through this situation and found a solution??